We are dedicated to safeguarding and respecting your privacy. This policy, in conjunction with our terms and conditions and any other referenced documents, outlines how we process the personal data we collect from you or that you provide to us. Please read the following carefully to comprehend our perspectives and practices concerning your personal data and how we handle it. By using our website or services, you accept and consent to the practices detailed in this policy.
For the purposes of the Data Protection Act 1998 (referred to as the “Act”), DM Claims Ltd of 111 Baguley Avenue, Widnes WA8 8XG or mail [email protected]. DM Claims is a claims management company. We are registered in the UK with Companies House under the number: 14400622. We receive a fee for recommending a solicitor to a customer. These fees are not passed on to customers. We are authorised and regulated by the Financial Conduct Authority under the number XXXX
Information We May Collect from You
1.1 You may provide us with information:
1.1.1 When communicating with our call centre advisors or other staff members.
1.1.2 When corresponding with us via letter, fax, or email.
1.1.3 When completing forms on our site DMClaims.uk or any successor website.
1.2 We may gather the following information about you:
1.2.1 Personal details such as your name, address, contact information (email address, phone number), date of birth, personal description, photograph, insurance particulars, financial details, information about your health and injuries, and any other pertinent information for your claim. At DMClaims.uk, we strive to make our services accessible to all accident victims. While we always aim to obtain consent from the injured party before processing personal data, this may not always be feasible (e.g., in cases involving children, non-English speakers, or elderly/infirm individuals). In such instances, it may be necessary to gather details from a third party. When appropriate, we will always inquire whether the injured party has consented to the processing of their information. This can be verified through call recordings, and both the caller’s and injured party’s details will be recorded in our IT systems.
1.2.2 Technical information, including your internet protocol (IP) address, browser type and version, time zone setting, browser plug-ins, operating system, and platform.
1.3 With your solicitor’s consent, we may receive information:
1.3.1 From one of our panel solicitor firms or other individuals, firms, or corporate entities (including insurance providers, medical practitioners, and costs draftsmen) handling your claim.
1.3.2 From any individual, firm, or corporate entity related to your claim.
1.3.3 From other third parties who may assist us in processing your inquiries.
How We Use Your Information
2.1 With your consent, we will use your information:
2.1.1 To furnish you with the information, products, and services you request from us. Specifically, we may share your information with one of our panel solicitor firms to initiate work on your claim if you have given them consent to access the data provided to DMClaims.uk. The data collected about you will be stored in our database and can only be accessed by our designated panel solicitor firm if you grant them access. Both we and the panel solicitor will continue to exchange information about you to keep each other updated with further details about your claim (e.g., any compensation received). Information provided by our panel solicitors will be used to assess the quality of the service you receive and communicate with you. The solicitor’s firm will use information about you provided by us to manage your claim and assess the quality of the service you receive.
2.1.2 To provide you with information about other goods and services similar to those you have already purchased or inquired about.
2.1.3 To provide you, or allow selected third parties to provide you, with information about goods or services that may interest you.
2.1.4 To notify you of changes to our services.
2.1.5 To ensure that content on our site is presented in the most effective manner for you and your computer.
2.1.6 To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes.
2.1.7 To evaluate or understand the effectiveness of advertising we serve to you and others, and to deliver pertinent advertising to you.
2.1.8 We may share your personal information with any member of our Group.
2.2 With your informed consent in compliance with Data Protection Act 1998, Privacy and Electronic Communications Regulations 2003 (“PECR”), and ICO guidance on Direct Marketing, we may share your information with selected third parties, including:
2.2.1 Our panel solicitor firms handling your claim, business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you.
2.2.2 Financial institutions, banks, credit and lending companies, debt management companies, marketing agencies, and any other provider of goods and services that we believe may be beneficial to you.
2.2.3 Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users. We may also use such information to help advertisers reach the kind of audience they want to target (e.g., men in NW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisements to that target audience.
2.2.4 Analytics and search engine providers that assist us in the improvement and optimisation of our site. To provide better content and service, this site uses the Decibel Insight web analytics service. Decibel Insight may record mouse actions and scrolling movement, as well as basic interactions with website forms. We may share information about you with Decibel Insight. This data will not be used for any reason other than to perform services for us. By continuing to use this site you consent to our sharing your information with Decibel Insight. Decibel Insight does not track your browsing habits across other third-party websites. For more information about the data practices of Decibel Insight, please visit their privacy policy. You can opt out of Decibel Insight tracking by visiting – https://www.decibelinsight.com/optout
2.2.5 Analytics and search engine providers that assist us in the improvement and optimisation of our site. In order to provide better content and service, this site uses Hotjar web analytics service. We are using the information collected by Hotjar service to improve our website, make it more user-friendly and monitor that it is performing correctly. Hotjar uses Cookies to obtain information regarding how visitors to this website are interacting with it. In particular, Hotjar may record navigation through and interacting with the content on our website. Hotjar may also collect your device’s IP address (collected and stored in an anonymized format), device screen size, device type (unique device identifiers) and browser information, geographic location (country only), preferred language used to display the webpage, referring domain, pages visited, date and time when website were accessed. Hotjar may disclose collected information to third parties, including contractual partners.
If you do not want your activity on this website to be tracked by Hotjar, please opt-out using this link: https://www.hotjar.com/opt-out
To find out more about Hotjar’s privacy policy here: https://www.hotjar.com/privacy
2.3 We may disclose your personal information:
2.3.1 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
2.3.2 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use accidentatworkclaimsline.co.uk and other agreements; or to protect the rights, property or safety of DMClaims.uk, our Group, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.
2.4 We will keep your information for a period of 6 years (or such longer period as we deem reasonably necessary) after which we will take reasonable steps to remove and delete your information from our records and IT systems.
Where We Store Your Information
3.1 The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
3.2 All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
3.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your Rights
4.1 You have the right to ask us not to process your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by informing our contact centre staff or by clicking the unsubscribe link at the bottom of all of our marketing emails You can also exercise the right at any time by contacting us at DMClaims.uk, 111 Baguley Avenue, Widnes WA8 8XG or mail [email protected].
4.2 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
4.3 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.
Contact
Questions, comments and requests regarding this privacy and cookie policy are welcomed and should be addressed to DMClaims.uk, 111 Baguley Avenue, Widnes WA8 8XG or mail [email protected].